FAQ's

What Is The Range of Safety Turtle 2.0?

The base has a 200’ range and must see the pool. No walls or doors in between.

Can I Put Safety Turtle 2.0 On My Child’s Ankle?

No, we do not suggest this. It has never been tested on a child’s ankle.

Can We Use Safety Turtle 2.0 At A Lake, Pond, Ocean, or Houseboat?

It is not recommended to be used anywhere but a backyard pool.

Can I Have Multiple Turtles With One Alarm Base?

Yes, multiple turtles can be used with one base but the base must see them in order for the signal to trigger the alarm.

Is There A Difference Between The Child and Pet Turtles?

All turtles are the same. Only difference is that the child turtle has a locking wristband and the pet turtle has a velcro strap. They both send the same signal to the alarm base.

How Long Will My Turtles Last?

It will last approximately 3 years. We suggest testing the system each time you use it. The base will indicate if the battery is low with a yellow flashing light.

Can I Still Get Parts For My Original B102 Model?

The original model is no longer being made or sold. Our new and improved Safety Turtle 2.0 model operates on a different radio frequency and is not compatible with the original model.

Can I Buy Safety Turtle 2.0 At A store?

Our product is only sold online at www.safetyturtle.com or on Amazon (seller: DIY Controls)

Can Safety Turtle 2.0 Be In An Upstairs Window?

Our system operates on a radio signal. It must be at the same level as the pool. Test your location to ensure it sees all points around the pool.

Can Safety Turtle 2.0 Be Used Outside The U.S?

There is a European model which uses a different radio frequency and comes with the appropriate adapter. If you have a U.S model and plan on using it overseas, please check that you have the correct adapter before using it on 220 voltage.

What Is The Warranty?

Safety Turtle 2.0 has a one year warranty to repair or replace a faulty product. Please retain your proof of purchase and contact us if you have any problems at safetyturtle@rjeint.com or call 949-943-3349 ext 29.

What is your return policy?

Returns are good for 15 days after receiving your product.