Direct Orders Shop On-Line Use our secure on-line ordering system. If you are a returning customer please log in or start your order process by selecting a category on the left, add selected items to your shopping cart, then follow the on-screen instructions to complete your purchase. Other Ordering Methods Order by E-mail Email your order request to Terrapin at service@terrapin.ca, and we will contact you for further details. Do not send your credit card details by e-mail. This information should be provided by phone or fax only. Order By Phone Call 1-800-368-8121 toll-free in the U.S. and Canada or 1-613-271-0050, Monday through Friday, 8:30am to 5:00pm EST/EDT.